Store Policies

Ecommerce Orders
We are adding product frequently, and updating our online inventory. If the product is not in stock when you order, a sales associate will contact you and either suggest a similar product, or tell you when the product you ordered will be in stock. If the item ordered can not be shipped within your deadline, we will gladly refund your money.

We offer a 6 month layaway plan for any item you desire. We do require an initial 25% deposit of the total purchase including tax. The payments thereafter must be made once a month. Alterations & adjustments, such as ring sizing, will be made 3 weeks prior to payoff. Expired layaways will receive an instore credit for monies received.

E.M. Smith Jewelers offers financing through Wells Fargo and G.E. Money Bank. "Same as cash" and other payment plans are available on occasion, inquire for details.

Gift Cards
We offer gift cards in any denomination.

Returns & Exchanges
Most returns & exchanges are accepted within 30 days of purchase. Special orders, custom made jewelry and altered items may be non-returnable and/or subject to restocking fees.

Refunds are accepted within 30 days of purchase. All refunds must be "in new condition" and accompanied by your original receipt or a copy of it. We do not offer returns or refunds on Special Ordered Items, Custom Made Jewelry, Estate and Clearance items. Refunds are subject to restocking fees if alterations have been performed and/or if the item needs polishing.

Diamond Inspections
We recommend bringing us your diamond jewelry for inspection every 6 months. We will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.

Diamond Trade-In Policy
Any item of diamond jewelry purchased from E.M. Smith Jewelers may be traded in for another diamond jewelry item provided the new item is at least twice the price of the originial item. The amount of trade in that may be given will depend upon the condition of the item being traded, the price of the item being purchased and the current price levels of the diamond market.

We are happy to provide you with a free insurance appraisal on your purchase. Appraisals are performed by our Graduate Gemologist Appraisers trained by the Gemological Institute of America (GIA).

Custom Work
All custom jewelry is nonrefundable and requires a 50% deposit before the work begins. Full payment upon receipt of custom work will denote the client's complete satisfaction.